Refund Policy

The product is digital

What we sell is a digital product: an eSIM profile and a mobile data plan. Nothing is shipped physically.

Delivery is automatic and happens immediately after payment: the activation code (QR code) is shown on the screen and sent to the email address given at checkout. The obligation is considered fulfilled at the moment the activation code is issued.

Before you buy

Please check two things before paying:

• your phone supports eSIM;
• your phone is not locked to a single network operator.

If you have bought a plan, it has not been activated yet and the phone turns out not to support eSIM, we refund the payment.

When a refund is possible

We refund the payment if:

• the eSIM or the data plan has not been activated and no more than 30 days have passed since the payment;
• the service was not delivered for a technical reason on our side, for example the QR code did not arrive or the plan was not added to your eSIM.

When a refund is not possible

There is no refund if:

• the plan has already been activated, used in full or in part;
• the validity period of the plan has expired.

The cost of data already used is not refunded. For unlimited plans charged per day, every day on which the phone connected to a network abroad counts as used.

If something does not work

Tell us about a technical problem within 1 hour of the moment you noticed it. This is an important condition: a refund for a technical failure can only be arranged if you notified us within that hour. Write to support@juliago.app, attach screenshots and describe briefly what is happening, that makes it faster to sort out.

How to request a refund

Write to support@juliago.app from the email address used for the order and tell us what went wrong. This is the only channel for refund requests.

Deadlines and method

We review a request within 15 business days of receiving it. An approved refund is returned by the same method that was used for the payment.

About chargebacks

If something is wrong with a payment, please write to us first. Almost any question is solved faster and more simply with us than through a bank or a payment system. Please do not start a chargeback without contacting us first.